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Registered Charity Number 1209468

Digital Inclusion for All

Accessibility Policy

We take accessibility seriously.

This policy is effective from 15th November 2023. Last updated 7th August 2024

Accessibility

Town and Community CIO (Registered Charity Number 1209468) or "Town and Community" or "The Charity" recognises the importance of providing a website that is accessible to everyone and easy to use.

The intention of this accessibility notice is to demonstrate our commitment to making our online services accessible and explain the accessibility features of this site.

Standards compliance

Town and Community's web pages conform to a minimum Level 1 (A) compliance as specified by the Web Content Accessibility guidelines. In the future we aim for the majority of Level 2 (AA) and 3 (AAA) requirements to also be met. 

Increasing the text size

We have used style sheets throughout, and users can increase or decrease the size of the text by using the browser 'Text Size' options in the 'View' menu.

Measures to support accessibility:

Town and Community takes the following measures to ensure accessibility of The Charity website:

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Town and Community’s is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Additional accessibility considerations Although our goal is WCAG 2.1 Level AA conformance, we have also applied some Level AAA Success Criteria: Images of text are only used for decorative purposes. Re-authentication after a session expires does not cause loss of data. Some videos have sign language interpretation.

Feedback

We welcome your feedback on the accessibility of Town andCommunity’s website. Please let us know if you encounter accessibility barrierson Town and Community’s website:

We try to respond to feedback within 5 business days.

Compatibility with browsers and assistive technology

Town and Community’s website is designed to be compatible with the following assistive technologies:

Town and Community’s website is not compatible with:

Technical specifications

Accessibility of Town and Community’s website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

These technologies are relied upon for conformance with the accessibility standards used.

PDFs

In many cases we have provided an HTML version of PDFs on this website, however if you would like to use a screen reader to read PDF documents you can find out more at the Adobe Products website.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Town and Community’s website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Town and Community’s website:

Assessment approach

Town and Community assessed the accessibility of Town and Community’s website by the following approaches:

Evaluation report

An evaluation report for Town and Community’s website will be made available every time a new evaluation report is generated.

Evaluation statement

An evaluation statement for Town and Community’s website will be made available every time a new evaluation statement is generated.

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

Formal complaints

We aim to respond to accessibility feedback within 5 business days, and to propose a solution within 10 business days. You are entitled to escalate a complaint to the national authority, should you be dissatisfied with our response to you.

If you have any questions about our Accessibility Policy, please contact us.